Privacy policy

The Betterr - Privacy Policy

Last Updated: 15th May 2026

At The Betterr, we believe that choosing Betterr should extend beyond what you eat, it should include how your data is handled.

This Privacy Policy explains how we collect, use, process, and protect your personal data when you interact with our website, products, and services.

 

 

1. Who We Are

“The Betterr” is a health-focused brand offering Betterr alternatives to everyday products.

For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (GDPR), we act as the Data Fiduciary / Data Controller of your personal data.

 

 

2. Information We Collect

We collect only the data necessary to provide and improve our services.

A. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Any information shared via customer support

B. Transaction Information

  • Order details

  • Payment status

  • Purchase history

👉 Note: We do not store card or banking details. Payments are securely processed via third-party gateways.

C. Automatically Collected Data

  • IP address

  • Device type & browser

  • Website usage behavior (pages visited, session duration)

D. Marketing Preferences

  • Email/SMS subscription preferences

  • Campaign interactions

 

 

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Consent - for marketing communications

  • Contractual necessity - to fulfill your orders

  • Legal obligations - compliance with laws

  • Legitimate interests - improving our services and preventing fraud

 

 

4. Purpose of Data Collection

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and service notifications

  • Improve website performance and user experience

  • Prevent fraud and ensure platform security

  • Send promotional offers (only if you opt-in)

 

 

5. Consent (DPDP Act, 2023)

By using our website or providing your information, you:

  • Provide free, informed, specific, and unambiguous consent to process your personal data

  • Agree to the purposes outlined in this policy

You may withdraw consent at any time by contacting us.

 

 

6. Your Rights

Under DPDP Act (India):

You have the right to:

  • Access your personal data

  • Request correction or updating of data

  • Request erasure of your data

  • Withdraw consent

  • File a grievance with us

Under GDPR (EU Users):

You have the right to:

  • Access your data

  • Rectify inaccurate data

  • Erase your data (“Right to be Forgotten”)

  • Restrict or object to processing

  • Data portability

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:
📧 hello@the Betterrr.com

 

 

7. Data Sharing

We do not sell your personal data.

We only share your data with trusted third parties, including:

  • Payment gateways

  • Logistics and delivery partners

  • Email/SMS marketing platforms

  • Analytics providers

All partners are contractually obligated to maintain confidentiality and data security.

 

 

8. Cross-Border Data Transfers

Your data may be processed or stored outside India.

When this happens, we ensure:

  • Adequate data protection safeguards

  • Compliance with GDPR transfer mechanisms (where applicable)

 

 

9. Data Retention

We retain your data only as long as necessary to:

  • Fulfill orders

  • Meet legal and regulatory requirements

  • Resolve disputes

After this period, data is securely deleted or anonymized.

 

 

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Personalize user experience

  • Analyze traffic and performance

  • Deliver relevant advertisements

You can manage or disable cookies through your browser settings.

 

 

11. Data Security

We implement industry-standard measures:

  • SSL encryption

  • Secure servers

  • Restricted internal access

  • Regular monitoring and audits

However, no method of transmission over the internet is 100% secure.

 

 

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

 

 

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices or content.

 

 

14. Grievance Officer (India - DPDP Compliance)

In accordance with the Digital Personal Data Protection Act, 2023:

Grievance Officer:
📧 Email: hello@the Betterrr.com
đź“Ť Address: 16 D, peons colony, 5th street, Kavundampalayam, Coimbatore, 641030

We aim to resolve complaints within a reasonable timeframe.

 

 

15. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

 

 

16. Contact Us

If you have any questions or concerns:

The Betterr
📧 Email: hello@the Betterrr.com
đź“ž Phone: 8668157413
đź“Ť Address: 16 D, peons colony, 5th street, Kavundampalayam, Coimbatore, 641030

 

 

Final Note

Your data is yours.
We simply use it to make your experience Betterr, safer, and more personalized.